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Main Region_Terms of Engagement

TERMS OF ENGAGEMENT FOR JOB SEEKERS

To Job Seekers 
Acknowledgement
Hays provides job seekers with information about job opportunities and introductions to prospective employers. Hays services are provided subject to these Terms of Engagement (‘TOE’). By accepting services from Hays you acknowledge and agree to abide by these TOE.
Occupation category & scope of service
Our scope of services covers actual and possible work placements for temporary and permanent positions for professional and technical occupations, managerial occupations, clerical jobs and sales roles. Our business territory is within Hong Kong.
Job seeker fees
Hays does not charge job seekers a fee for job seeker services.
Information of job-seekers
In order to provide job seekers and potential employers with our services, it is important that all information we receive from job seekers is truthful and accurate.
As a condition of accepting our services, you promise that all information you provide to us is truthful and accurate. You agree to be wholly responsible for any loss or damage suffered by Hays or any potential employer in the event that information you provide is untruthful or inaccurate.
Personal information
Information about how Hays collects your personal data and how we maintain, use, store, transfer and disclose your personal data is set out in the Hays privacy policy available on the Hays website (www.hays.com.hk).
In order for us to provide services to you, you must agree to the Hays privacy policy.
No warranty
No warranty is provided by Hays to jobseekers. All warranties and representations under and in connection with our services to job seekers (including, without limitation, in relation to accuracy of information) whether express or implied by law, trade, custom or otherwise are to the extent permitted by law excluded.
Liability
To the extent permitted by law, no liability whatsoever is accepted by Hays. We do not accept liability for any loss, claim, fine, penalty, expense, damage or delay suffered by you howsoever arising or caused including for any indirect or consequential loss or damage resulting from a breach of contract, tort (including negligence) fraud, and breach of statutory duty or otherwise.
You must satisfy yourself as to the position(s) offered (including but not limited to: background, integrity, position, remuneration and suitability, and where relevant of the employer for the position) and we do not make any representation to you in relation to any of those matters. The acceptance of employment decision rests with you.
You agree to be held responsible for all liabilities, losses, claims, fines, penalties, expenses and damages (including but not limited to Hays’ own losses and any third party claims and any legal costs on a full indemnity basis) Hays suffers or incurs arising out of or in connection with your acts and omissions.
Complaint Policy Procedure
We are committed to providing a quality service to all of our customers. If for any reason you are not entirely satisfied with any aspect of the service you have received from Hays then we would like you to let us know.

How to register a problem:

Step 1 - If your problem concerns the service you have received from Hays, you should contact your consultant to discuss the problems you have experienced. It is important the consultant are made aware of your concerns and are given the opportunity to put things right.

Step 2 - If you have already discussed your problem with the consultant, but are not satisfied with the response you have received, please contact our Customer Care Team directly by email: customer.care@hays.com.hk

When we receive details of your problem we undertake to:
• Deal with your problem fairly, confidentially and effectively
• Acknowledge your problem within seven working days and provide a likely timescale for 
  resolution
• Fully investigate your comments and keep you regularly informed of the actions we are taking

TOE-889-02 | © March 2018

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