Your new company

Your new role

• Lead day‑to‑day handling of client enquiries on settlement, corporate actions, account maintenance, and other custody operations.
• Act as the senior escalation point for complex or urgent client issues, ensuring timely and effective resolution.
• Promote service excellence and drive continuous improvements in client experience.
• Manage, coach, and develop a team of 10 client service professionals.
• Oversee staffing, workflow prioritisation, performance management, and capability development.
• Create a collaborative, accountable, and solution‑focused team culture.
• Partner closely with Operations teams to resolve issues, enhance processes, and strengthen risk and control standards.
• Work with Front Office / Relationship Management teams on client onboarding, service reviews, and strategic client discussions.
• Liaise with Product, Technology, and regional service partners to ensure consistency and high‑quality client delivery.

What you'll need to succeed

• 15+ years of working experiences in the Client Servicing function within the Financial Services industry, with prior experience in Custody or Securities Services.
• Strong knowledge of the custody securities services industry, specifically in settlement processes, corporate actions, post‑trade operations and front‑office support
• Understanding of Hong Kong market practices; regional exposure is an advantage.
• Proven experience managing institutional client enquiries within a fast‑paced, high‑volume environment.
• Excellent stakeholder management and problem‑solving skills.

What you need to do now

• If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Keith Ho now @22307474. Alternatively, you can send Keith your CV to keith.ho@hays.com.hk . If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.