Your new role

• Oversee the day-to-day operations of the IT department, ensuring the stability and reliability of IT systems, networks, and infrastructure.
• Develop and implement IT policies, procedures, and best practices to optimise operational efficiency and security.
• Monitor and maintain IT systems to ensure high availability and performance
• Collaborate with other departments to understand their technology needs and provide effective IT solutions.
• Manage and provide leadership to the IT Service Desk team, ensuring the delivery of high-quality technical support and customer service.
• Develop and enforce service level agreements (SLAs) for incident response, problem resolution, and request fulfilment.
• Set performance expectations, conduct regular performance evaluations, and provide constructive feedback to team members.
• Lead IT projects, from planning to implementation, ensuring successful delivery within defined timelines and budgets.
• Evaluate emerging technologies and recommend solutions that enhance productivity, efficiency, and security.
• Collaborate with stakeholders and vendors to prioritise IT projects and allocate resources effectively.
  

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven 8 to 10 years experience in managing IT operations and leading a service desk team.
• Familiarity with IT service management (ITSM) frameworks, such as ITIL, and experience in implementing IT service desk best practices.
• Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team.
• Strong problem-solving and decision-making abilities, with a proactive and results-oriented mindset.
• Project management experience, with the ability to manage multiple projects simultaneously.
• Industry certifications (e.g., ITIL, PMP, CISSP) are a plus.
  

What you need to do now