• Degree holder in Computer Science, Information Technology or related disciplines
• Minimum 3 years of solid experience in desktop support
• Hands-on experience in Microsoft Windows 10, Active Directory, MS Office and Outlook
• Holder of MCP, MCSE, ITIL will be an advantage
• Good team player, strong communication and well organised
• Proactive, self-motivated and service-oriented
• Good command of spoken and written of English and Chinese

• Provide first line technical support to users on hardware, software and networking related issues.
• Fulfil user requests in priority and follow-up support cases in a timely manner.
• Provide support and conduct troubleshooting for various systems and applications.
• Maintain IT asset inventory records management.
• Perform support team operational tasks.
• Documentation of the standard support & operation procedures and build up a knowledge base.
• Assist in IT project coordination and implementation.
• Handle other ad hoc duties as assigned.

What you need to do now

If you Fulfil all the qualifications mentioned above and have the drive to succeed or are interested in similar roles within Information Technology Sector, please contact me with an attached CV at pearl.chu@hays.com.hk or please call +852-2230-7980