Your new company

Your new role

• Account Management: Manage and grow a portfolio of regional electronic accounts, ensuring strong client relationships and high levels of satisfaction.
• Operational Excellence: Oversee day-to-day logistics operations for key accounts, ensuring timely, accurate, and efficient service delivery.
• Enhance Operational Integrity: Maintain high operational standards by monitoring execution quality and resolving service issues proactively.
• Market Awareness: Stay informed on market trends, carrier capabilities, and evolving customer needs to support strategic planning and service innovation.
• Performance Reporting: Analyse and interpret performance data, ensuring accuracy and delivering actionable insights through executive summaries.
• Quarterly Business Reviews (QBRs): Lead QBRs with clients, presenting KPIs, operational highlights, and improvement plans to reinforce partnerships.
• Market Reviews & Benchmarking: Conduct regular market analysis and competitive benchmarking to identify areas for differentiation and service enhancement.
• Continuous Improvement: Drive continuous improvement initiatives focused on process optimisation, cost efficiency, and service quality.
• Cross-functional Collaboration: Work closely with internal teams, including operations, sales, and compliance, to deliver integrated logistics solutions.
• Customer Retention & Growth: Identify opportunities to expand service offerings and increase account profitability while maintaining high customer loyalty.
• Compliance & Risk Management: Ensure adherence to trade compliance regulations and internal policies across all account activities.

What you'll need to succeed

• Minimum 10 years of experience in account management within the logistics and supply chain industry, with a strong track record of managing key accounts.
• Extensive knowledge of logistics operations, supply chain management, and trade compliance.
• Familiarity with the trans-pacific and US markets.
• Native English speakers are highly preferred.

• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
• Excellent communication and interpersonal skills, with a focus on building and maintaining long-term client relationships.
• Self-motivated and proactive in identifying customer needs and delivering tailored solutions.
  
  

What you'll get in return

What you need to do now