Your new company

You will be working in an MNC Conglomerate with a direct influence in lifestyle, f&b and hospitality. You will be working with a group of intelligent, tech/digital-savvy and comprehensive individuals.You will involve in multiple digital projects with large-scale coverage in different digital products and initiatives. Your job duties will result in remarkable changes of the company.

Your new role

• Responsible for formulating strategies and executional plan for digital experience, design process for assigned pillars (UXUI/digital products/digital operation) within multiple business units
• Work closely with cross-functional stakeholders including UXUI, front-line, marketing and IT departments for project planning and implementation
• Experiment with multiple design thinking methodologies to leverage and test out different digital experiences with a customer insights-driven approach
• Build and embed tools, processes and governance to drive digital best practices
• Define, manage and present key success measures to reflect the evolution of different digital experiences

What you'll need to succeed

• 5+ years of experience in digital experience strategy and/or experience design
• Solid experiences in digital technologies/products, frameworks and development approaches for web and mobile
• Expertise in program management and/or customer experience design, especially for digital channels
• Experience with commercial and vendor management
• Sensitive to digital and e-commerce market trends with ability to identify opportunities and drive and implement changes
• Proactive, open for communication and act as a change agent

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to frances.hong@hays.com.hk