Your new company

This position is part of a Hong Kong-based multinational insurance and finance corporation. It is the largest publicly listed life insurance group in Asia-Pacific. In your role, you would be part of a transformation team overseeing qualitative and quantitative research.

Your new role

• Coordinate with stakeholders to support alignment and cross-functional prioritisation for roll-out of customer feedback loop, dashboard, action planning and CX training
• Support setup and tracking of customer feedback loop, including survey on Products and Agency to deepen customer engagement and drive customer centricity
• Assist to identify, report, and drive actions corresponding to customer surveys
• Assist the setup and reporting of subsequent studies derived from feedback loop survey and other customer insights.
• Help manage logistics and presentation material for Customer Council on a monthly basis, including monitoring of key milestones
• Assist to analyse customer data and communicate with cross-functional teams to drive experience innovation
• Assist in reporting, communication, training, and ad hoc projects

What you'll need to succeed

• Expected candidate with English and Cantonese and ideally simplified Chinese
• With market research experience setting up studies, writing questionnaires, analysis skills
• Strong Excel skills

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.