• Elicit, analyse, validate, and document business requirements in collaboration with stakeholders. Translate business needs into clear, traceable requirement documents.
• Liaise with cross-functional teams, including chatbot solution providers, IT teams, and business units, to ensure alignment in functional design.
• Facilitate training for chatbots by curating and structuring relevant content, defining intents, and refining responses to improve accuracy and relevance.
• Design and prepare test plans and scenarios and act as a liaison between business users and technical teams to ensure alignment and smooth execution of UAT activities.
• Validate test results and provide timely support for issue resolution during the testing period.
• Facilitate workshops, demos, and feedback sessions with end users.
  Develop training materials and deliver training sessions at project launch.
• Provide flexible support on ad hoc tasks related to project coordination, data analysis, stakeholder communications, and other operational needs as assigned.

• Bachelor’s degree in Business Administration, Information Systems, or related fields.
• Minimum 3 years of business analysis experience in the Life Insurance industry, with an understanding of agency channel or customer service operations.
• Proven experience in knowledge management, chatbot development or similar AI-related projects
• Agile or Scrum project experience is preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities and a customer-centric mindset.
• Team player capable of working under pressure and meeting tight deadlines.

If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to alice.tong@hays.com.hk, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.