Your new role

Application Support Analyst / Production Support Engineer

Responsibilities

• Responding to user-reported problems
• Diagnosing and fixing bugs or performance issues
• Helping users understand and use the application effectively
• Providing training or documentation when needed
• Ensuring applications are running optimally
• Performing routine checks and updates
• Assisting with application upgrades, patches, and deployments
• Testing changes before they go live
• Working with development, infrastructure, and business teams
• Escalating issues when deeper technical intervention is needed

Requirements

• Strong understanding of the supported application and its architecture

• Level 2 Support of finance applications

• Over 3-4 years of experience in financial industry

• Knowledge of databases (e.g., PL/SQL), scripting (e.g., Shell), and scheduling tools (e.g., Autosys), Familiarity with operating systems (Windows, Linux/Unix)

• Familiarity with ITIL practices (especially incident and problem management)

• Good communication and coordination skills
  
  

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.