Your new role

• Provide essential support to the daily operations of the APAC Service Hub, with a strong emphasis on technical services, system readiness, and customer assistance.
• Ensure all demo systems are fully operational, well-maintained, and prepared to effectively support customers across the region.
• Perform quality checks, diagnose and resolve hardware/software issues, and prepare systems for demonstrations.
• Deliver remote technical support during Hong Kong business hours to assist customers when required.
• Contribute to maintaining high service standards and a positive customer experience through technical expertise and a service-oriented approach.
• Assist with operational logistics, including coordinating shipments and managing the movement of demo units within APAC.

What you'll need to succeed

• Customer-focused mindset with a strong commitment to service excellence.
• Solid technical expertise across both hardware and software systems, including installation, system imaging, setup, and troubleshooting.
• Experience in areas such as technical support, quality assurance, quality control, or service operations, with familiarity in using remote support tools.
• Proficient in general computer use, particularly within Windows-based environments.
• Well-organized with the ability to manage multiple tasks efficiently and work independently with minimal supervision.

What you need to do now

If you're interested in this role, please send your updated CV to rooney.wu@hays.com.hk