Your new role

Application Support

What you'll need to succeed

• Provides first level support for internal clients and second level for external clients

• User queries maybe functional or technical in nature. Team’s responsibility is to own all queries and provide solutions

• Incident and Problem Management

• Communicates with internal users and management over incidents and post-mortems

• Ensures all support issues are correctly logged in the incident management system with relevant details (downtime, slowness etc.) and ownership of their resolution

• Diagnoses issues: establishes their root case.

• Initiates task force over critical incidents

• Liaises with upstream and downstream systems support teams as appropriate

• Application Monitoring and follow-up

Skills required

• Knowledge of API Json, VB or SQL is beneficial

• Knowledge of HR Operation Model is beneficial

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.