Your new role

• Handling Incidents, Service Request and Identifying Trends
• Take ownership of incidents and service requests ensuring successful completion within the SLA (Service Level Agreement)
• Maintain and develop knowledge and skills to facilitate this process
• Proactively Identify repeated issues or service risks and aid in prevention by improving our customer service, internal processes and operations
• Obtain quotations, manage the purchasing and invoicing for IT equipment and licences, obtaining the best value for the organisation
• Manage IT assets through their lifecycle from purchase to disposal
• Teamwork & Sharing Knowledge
• Share knowledge aiding team colleagues and our customers
• Supporting IT Infrastructure and systems

What you'll need to succeed

• Good working knowledge of Desktop/Laptop and Operating System (Windows/ macOS) support
• Excellent communication skills in both written and spoken English
• Microsoft Office 365 Suite knowledge, in particular Administration, Teams, Outlook and Sharepoint
• Strong customer focus - identifies needs and finds solutions to meet them
• Hands-on experience of dealing with Meraki/Cisco or other next-gen firewalls
• Experience with IT asset management and automation tools such as Desktop Central
• Audio-Video/Video Conferencing support

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Feel free to contact myself on +852 22307982 for a confidential discussion, and send me your CV to macy.tang@hays.com.hk.