(Senior) Customer Service Executive - Logistics/ E-Com ($22K up)
Customer Service Executive, Customer Service Officer, Customer Service Specialist
Your new company
Our client specialises in cross-border logistics and has 20 years of experience in cross-border e-commerce shipping.
Your new role
Our client specialises in cross-border logistics and has 20 years of experience in cross-border e-commerce shipping.
Your new role
- Deliver exceptional customer service to our major sales accounts across multiple communication channels.
- Handle customer enquiries and complaints, ensuring prompt and satisfactory resolution.
- Assist in the development of Standard Operating Procedures (SOP) for customers and internal colleagues.
- Foster and maintain strong business relationships with customers and colleagues by consistently delivering excellent service.
- Support the delivery of service and product training to customers as required.
- Mentor and provide guidance to junior team members, offering training and support.
- Assist junior team members in handling complex cases.
- Fulfil additional customer service duties as assigned.
What you need to succeed
- Minimum of 5 years of customer service experience, preferably in the e-commerce or logistics industries.
- Customerfocused on excellent communication, interpersonal, and problem-solving skills.
- Proficient in spoken and written English, Cantonese, and Mandarin. Fluency in Mandarin is advantageous.
- Fast and accurate Chinese typing skills are essential.
- Proficiency in Microsoft Word, Excel, and email.
- Ability to work effectively with various IT systems.
- Proactive and a team player with a hands-on and friendly personality.
What you will get in return
- Opportunity to work for a leading MNC company.
- Collaborative and supportive work environment with a diverse team.
- Competitive salary and benefits package.
- Growth and development opportunities within the organisation.
What you need to do now
If you're interested in this role, click 'apply now'. For more information on this role or to find out more opportunities in Customer Service, feel free to contact Posey Ho at Posey.Ho@hays.com.hk
Summary
- Job Type
- Permanent
- Industry
- Supply Chain & Logistics
- Location
- HongKong
- Specialism
- Office Professionals
- Ref:
- 1263470
Talk to a consultant
Talk to Posey Ho, the specialist consultant managing this position, located in Hong Kong
6604-06,66/F, ICC, 1 Austin Road West, West Kowloon
Telephone: 22307440
JOB_51075341263470