Your new company
One of a leading international financial service provider is looking for a senior manager for their premium service centre. Aim to manage the daily centre operations and ensure the team to deliver outstand client service standard.

Your new role

• Build up the service centre daily operations workflow and service guideline
• Supervise staffs performance and professional customer servicing
• Ensure entry proof verification, pending follow-up, document verification and payment under compliance
• Conduct end to end planning and preparation for centre event
• Perform QA to staffs for the service quality enhancement
• Manage the relationship with internal and external working partners

What you'll need to succeed

• Over 5 year customer service experience in service centre, at least 1-2 year supervision experience
• Solid experience in servicing HNW customer
• Excellent communication and interpersonal skills
• Good knowledge of insurance products
• Candidate with IIQE paper 1,3,4,5 would be an advantage
• Proficient in both spoken and written English and Chinese including Mandarin
  
  

What you need to do now
If you want to explore new opportunities and information, please contact Anson Wong at anson.n.wong@hays.com.hk or 2230-7486. #1243366