Your new company

• A top tier Commercial Bank is looking for a Head of Bills Operation Service Excellence

Your new role

• Supervising a sizable team of Client Services of Bills Operations.
• Oversight and strengthen customer service for Trade Finance Service for the business.
• Develop diverse perspectives in building customer experience to build good practices as well as some measurable key performance indicators; and other key management areas of customer experience.
• Lead and provide a seamless experience for customers by working closely with the Operations processing teams as well as the International Trade Service business team.
• To integrate front to back business model, providing support and idea to business partners for improving operational excellence and efficiency as well as the service quality and offering.
• Identify continues areas of improvement through Automation and create a pipeline for future change
• Support revenue growth through client retention, reduced turnaround time on service, proactive management of service performance.
• Ensure tasks are executed in line with Service Level Agreements and all prevailing regulations and Group guideline.
  
  

What you'll need to succeed

• University degree in Business Administration, Finance or related disciplines.
• Knowledge in trade products and process include onshore, offshore and how onshore and offshore are collaborated.
• 10+ years of working experiences in the related field in the Banking industry.
• People management skills, with experience in managing multiple teams with operation staff of different seniority level.
• Proficiency in both English and Chinese, fluency in Putonghua an advantage
  
  

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Keith Ho now @22307474. Alternatively, you can also share Keith your updated CV to keith.ho@hays.com.hk.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1226856