Head of Bills Operation Service Excellence

A top tier Commercial Bank is looking for a Head of Bills Operation Service Excellence

Your new company
  • A top tier Commercial Bank is looking for a Head of Bills Operation Service Excellence

Your new role
  • Supervising a sizable team of Client Services of Bills Operations.
  • Oversight and strengthen customer service for Trade Finance Service for the business.
  • Develop diverse perspectives in building customer experience to build good practices as well as some measurable key performance indicators; and other key management areas of customer experience.
  • Lead and provide a seamless experience for customers by working closely with the Operations processing teams as well as the International Trade Service business team.
  • To integrate front to back business model, providing support and idea to business partners for improving operational excellence and efficiency as well as the service quality and offering.
  • Identify continues areas of improvement through Automation and create a pipeline for future change
  • Support revenue growth through client retention, reduced turnaround time on service, proactive management of service performance.
  • Ensure tasks are executed in line with Service Level Agreements and all prevailing regulations and Group guideline.

What you'll need to succeed
  • University degree in Business Administration, Finance or related disciplines.
  • Knowledge in trade products and process include onshore, offshore and how onshore and offshore are collaborated.
  • 10+ years of working experiences in the related field in the Banking industry.
  • People management skills, with experience in managing multiple teams with operation staff of different seniority level.
  • Proficiency in both English and Chinese, fluency in Putonghua an advantage

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Keith Ho now @22307474. Alternatively, you can also share Keith your updated CV to keith.ho@hays.com.hk.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1226856


Job Type
Banking & Financial Services
Banking and Financial Services

Talk to a consultant

Talk to Keith Ho, the specialist consultant managing this position, located in Hong Kong
6604-06,66/F, ICC, 1 Austin Road West, West Kowloon

Telephone: +85222307474