End-user Technology Service & Platform specialist

End-user technology and trading applications

Your new company

A Top-tier European Bank (Top commodities trader)

Your new role

IT and End-user technology platform specialist

What you'll need to succeed

Job scope:

  • Support and resolve issues across multiple infrastructure technology platform.
  • Manage Helpdesk support lines and helpdesk mailbox -
  • Ensure any incidents are recorded and appropriately reported to Management.
  • Perform System integration testing and support users during UAT testing
  • Manage critical software deployments for desktop and servers
  • Administer software and system configuration and supervise application packing and deployment
  • Provide Systems Administration services for all IT services hosted in the location
  • Ensure effective Capacity (Storage and Databases), performance and availability management for IT services.
  • Ensure services are protected from internal and external cyber threats through Vulnerability and Security management.
  • Ensure all prevailing Risk policy, process and standards are adhered pertaining to Software development process, incident management, and system Change management.
  • Support application Security Risk Assessment, Life Cycle management, Logical Access Framework & Vulnerability Mgmt.
  • Ensure adequate planning and testing for IT Disaster Recovery capabilities.
  • Maintain Disaster Recovery capabilities to support the documented business continuity plans


  • Seasoned end-user support experience gained in banks or financial instructions, with some front-office trading technology exposure

What you'll get in return

Job stability, nice people culture, exposure to front-office trading technologies

What you need to do now

If you're interested in this role, please send your CV to simpson.lee@hays.com.hk

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.



Job Type
Banking & Financial Services
Attractive bonus

Talk to a consultant

Talk to Simpson Lee, the specialist consultant managing this position, located in Hong Kong
6604-06,66/F, ICC, 1 Austin Road West, West Kowloon

Telephone: +85221010061

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