Director, Customer Experience

A global established firm is looking for a Director, CX for their regional team.

Your new company
An global financial services company is looking for a Director for their regional CX team.

Your new role
As one of the key stakeholder in team, you are responsible to initiate and lead the end to end customer experience programs including client insight, customer experience strategy, customer campaigns etc across Asia markets. You should be able to advise on the best practices of customer insights and identify the gap and opportunities for customer segments, transactional data for different business units to achieve their goals in business strategy. Besides, you also need to translate the research result to a tangible CX strategy.

What you'll need to succeed
  • 12+ years of research experience from insurance or wealth management
  • Diversified experience with prior C-level stakeholder management experience
  • Preferably with regional working background
  • Strong business sense and ability to drive different collaborations across all levels

What you'll get in return
  • Top level oversee CX strategy
  • Attractive Compensation and benefits

What you need to do now
If you are interested in the above opportunity, click “apply now” to forward your CV. If you are interested in Marketing opportunities within insurance, please contact Ada Cheung at or 2101-0088. #1241276


Job Type

Talk to a consultant

Talk to Ada Cheung, the specialist consultant managing this position, located in Hong Kong
6604-06,66/F, ICC, 1 Austin Road West, West Kowloon

Telephone: +21010088

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