Your new company

A prestige state-owned bank

Your new role

Desktop systems and services consultant

What you'll need to succeed

Oversee the daily operation of Help Desk and Desktop Services to ensure a stable and secured infrastructure environment is maintained

• Supervise and coach team(s) of system consultants and engineers providing system administration support so that day-to-day activities can be processed timely with good quality
• Maintain a stable environment for the Desktop and OA devices and ensure the patches are deployed per schedule
• Provide technical solution on system hardware, software and security for business and infrastructure projects
• Design desk side infrastructure and architecture as per business strategy and assist in IT strategies / policy planning
• Ensure related regulatory, audit and internal control requirements are met
• Improve the productivity and reduce system administration overhead by using innovative technology
• Ensure HW and SW are covered by Maintenance Agreement by initiate the review, price negotiation and vendor coordination. Derive the cost allocation of IT service and maintenance
• Provide on-call standby support during non-office hours
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INCUMBENT REQUIREMENT:

• Degree holder in Computer Science or Information Technology or related disciplines
  Holder of CISSP/CISA, ITIL, MCSE or PMP certification is preferred
• Minimum 8 years’ experience in Desktop / Help Desk, preferably gained in banking or finance industry, of which at least 5 years are at supervisory level
• Proven project management experience in enterprise systems
• Management or design experience in Desktop / Office / Outlook / File & Print / SQL / IE / Teller Platform / Check Imaging System / Securities / Online Banking / FX Trading System / Video Wall, Videoconferencing as well as Trading Room support is required
• Exposure to DNS / WINS / DHCP / TCP / IP / firewall / proxy is preferred
• Good command of spoken and written English and Chinese (both Cantonese and Putonghua)
• Solid interpersonal, communication and organizational skills with good team spirit
• Good negotiation, vendor management and influential skill

What you'll get in return

A noble career path

What you need to do now

If you're interested in this role, click 'apply now' to forward your CV to simpson.lee@hays.com.hk

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.