Compliant manager

A leading international insurer is looking for a compliant manager to join their team.

Your new company
A leading international insurer is looking for a compliant manager to join their team.

Your new role
  • Oversee the team’s performance (productivity, quality and TAT) to ensure the team meeting the KPIs.
  • Act as a reviewer to review and approve the solutions for the cases handled by team members.
  • Actively communicate with Compliance, Legal, sales channels and regulators on case status and give advice to the case handler during case handling.
  • Handle escalated complaints from the team whenever necessary.
  • Handle customer feedback cases from customers, regulatory bodies and sales channels by conducting thorough investigation and offering effective solutions, also arrange inform decision by verbal and/or written within company KPIs.
  • Identify service gaps (e.g. addressing inconsistency, inefficiencies, best practices, emerging trends, etc.) through case handling of the team and discuss with CS management to drive relevant departments to improve customer experience.
  • Conduct coaching and training for performance enhancement
  • Support the senior manager to drive operations efficiency and enhance complaint management by updating procedural and guidelines and providing user requirements to project teams for system enhancement

What you'll need to succeed
  • Over 7 years of Customer Service Operations experience in banking/ financial industry
  • IIQE (Paper 1, 2, 3, 4, 5) qualifications preferred
  • Familiar with IA and FHB regulations is an advantage
  • Fluent in English and Cantonese both written and spoken (Including Mandarin)
  • Ability to develop and maintain a good partnership with stakeholders, enjoy and able to work with people of diverse backgrounds
  • Able to work under tight timeline and work under pressure

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If you fulfil all the qualifications mentioned above and have the drive to succeed or are interested in similar roles in insurance, please contact me with an attached CV at or please call +852 2230 7486. #1244861


Job Type

Talk to a consultant

Talk to AnsonN Wong, the specialist consultant managing this position, located in Hong Kong
6604-06,66/F, ICC, 1 Austin Road West, West Kowloon

Telephone: 22307486

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